Casoola Contact — 24/7 Support

Casoola Contact: Live Chat and Email

The fastest way to reach Casoola contact is live chat — we're there around the clock, from any page on the site. For quick questions about bonuses, casino, deposits or betting, it's the fastest route.

For anything that needs attachments — documents, screenshots or transaction history — write to support@casoola.com. We always write the address in plain Latin letters, no styling.

Casoola Live Chat

You open chat with a button in the site footer — we reply there without you needing to register a separate ticket and without the wait an email involves. It's the first stop when your issue doesn't need attachments.

When to Email Casoola Support

Write to Casoola support when your issue needs proof — for example a transaction number, a screenshot of an error, or a scan of a document. Chat makes it harder for us to receive attachments like that, so email works better here than a live conversation.

Casoola Help — a Help Centre in 7 Sections

Before you open chat or send an email, check the Help Centre — that's our Casoola help, answers to the most common questions from across the whole site.

• Bonuses
• Casino
• Deposits
• Withdrawals
• Account
• Betting
• Technical issues

What You'll Find in the Casoola Help Centre

In the Bonuses section you'll see how we count wagering and when to activate an offer — the full terms of the welcome bonus are also on our welcome bonus page. In the Payments section you'll see how long deposits and withdrawals typically take with us, and the Account section explains how to recover your password and what to prepare for verification.

Most Searched Topics in Casoola Help

Most questions are about withdrawal times, wagering requirements and verification documents — we describe these three topics in the most detail, so you won't need to ask about them on chat.

What to Prepare Before Contacting Casoola Support

Before you write to Casoola support, gather a few details — that way we can sort your issue out on the first try, without extra back and forth.

1. Check the Help Centre

   Open the section your issue relates to — for many questions about bonuses, deposits or your account, we already have a ready answer there.

2. Have your transaction details ready

   For deposits and withdrawals, give us the amount, the payment method and roughly when it happened.

3. Prepare your documents

   For verification we need a valid identity document, proof of residence, proof of payment method ownership and transaction history from the last few months.

4. Take a screenshot

   For a technical error, attach a screenshot of the message — it's easier for us to find the cause that way.

Documents for Casoola Account Verification

For verification you send a scan or a clear photo — plain phone screenshots can get rejected over quality. We usually review a full set of documents within 24–48 hours.

Transaction Details for Deposits and Withdrawals

If a deposit hasn't shown up, message us on chat with your transaction details — we usually credit funds almost instantly, within two hours at the latest.

Technical Issues with Casoola Support

If the site runs slowly or a button doesn't respond, start by updating your browser — we recommend the latest version of Google Chrome. Only if that doesn't help, describe the problem on chat or email support@casoola.com and attach a screenshot of the error.

Support Languages

We've translated the Casoola site into 18 languages, including English — from registration to contacting support, you move through the site in your own language.

Casoola help runs in the same language as the rest of the site — you handle all contact with us in your own language, with no switching.

• English
• Italian
• Finnish
• Polish
• Norwegian
• German
• Hungarian
• Czech
• Spanish
• French
• Greek
• Portuguese
• Arabic
• Slovenian
• Slovak
• Dutch
• Croatian
• Chinese

Account and Verification: When to Contact Us

One person can hold one account with us — if you forget your password, click "Forgot your password?" and you'll get an email with a reset link. A forgotten username or email address you report on chat or by email.

For verification we ask for an identity document, proof of residence, proof of payment method ownership and transaction history from the last few months — we usually review a full set within 24–48 hours. If your issue involves money on your account, choose Casoola contact on chat instead of email.

"We will close your account as soon as practicable."

— our Responsible Gambling page

Forgotten Password and Login Details

The password is case-sensitive, so check Caps Lock before you write to us — clearing your cache and cookies or trying a different browser sometimes solves it too.

When Verification Needs Contact with Casoola

If we reject a document as unclear, outdated or incomplete, we'll write to you asking for a new version — you reply on the same message, with no need to open a new ticket.

Contacting Casoola — Questions